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We now accept Bitcoin Via payfast. We provide premium cPanel hosting! Contact View Cart 0 Client Area. However, we currently provide services from 2 carrier-grade data centres operated by third parties, through whom we connect for our upstream external i. So, whilst our racks are populated by our own compute nodes, storage infrastructure, and network and firewall elements, we ultimately connect our core network into that of our upstream providers to enable our systems to connect to the outside world.
What Happened? At approximately 14h40, it appears that the core network switch for the entire VOX Waverley facility faulted. Whilst we have got confirmation on a number of occasions previously and yet again today that this core switching infrastructure is in fact redundant, for whatever reason, the redundant core switching unit failed to take over, and the entire VOX Waverley core network failed.
Another core network switch was then bought online, but because of the scale of the failure as well as the complexity of the configuration, it took approximately up until 17h00 to get things completely operational again.
As of early evening on 12th Marchall systems are fully functional and operational and we will continue to monitor the situation very carefully. Total downtime experienced at the datacentre was 2h15mins.
Next Steps We will be taking several steps to prevent this failure from happening again. We will be securing an additional bandwidth supplier out of our Teraco Isando facility, in order to allow connectivity to the outside world to be maintained in the event of such failures in the future — we will be looking to have additional multiple network uplinks from not only VOX Waverley, but automatically routed via Teraco Isando should the need arise.
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Whilst the VOX Waverley infrastructure is connected to our secondary facility at Teraco Isando via a Mbps redundant fibre, it just so happens that this connectivity is also facilitated through the core networking infrastructure at VOX Waverley, so any connectivity between the facilities had likewise been affected.
We are exploring options to enable us to internetwork our platforms through an additional third party network provider, bypassing the core VOX Waverley networking infrastructure and ensuring that we are able to maintain intersite connectivity should such an event recur. Closing We want to reiterate our apology for the magnitude of this issue and the impact it caused you — our customers — and your customers.
Rest assured that we have put the balls in motion to ensure that we move as diligently as we can, and as expediently as we can, to prevent an issue like this from happening again, and to ensure that we maintain service availability should such events happen in the future.
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No further communication is required from any customer in this regard — these credits will be applied automatically to all affected customers from the April bill run.
We will communicate the details of the broad steps outlined above during the coming week. Sincerely Len and Angelo.